What does Dodam AI inspect?

It checks a product detail page against the rules of the country and marketplace you pick: image spec (size, ratio, format, background, file size), prohibited and risky expressions, brand and intellectual-property risk, country-specific required information, and image quality. Every finding is one of five categories.

Which marketplaces are supported?

Amazon, Shopee, Lazada, TikTok Shop, Rakuten, Qoo10, Tmall Global, JD Worldwide, noon, eBay, Walmart, Temu and your own Shopify store, across the United States, United Kingdom, Germany, France, Japan, China, Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, Australia, the United Arab Emirates and Saudi Arabia.

How is the score calculated?

Start at 100 and subtract 15 for each critical finding, 5 for each warning and 1 for each note. 85 or above with no critical finding is a pass, 60 to 84 or any critical finding needs fixing, and below 60 fails.

Are fixes applied automatically?

Only after you approve them. Auto-fixable findings show a before and after comparison; approved fixes resize or pad images, whiten the background, convert the format, compress the file, strip metadata, replace risky wording and add missing required information. The listing is then re-inspected as a new round.

Yes. Create an API key in Settings and call the REST API with a Bearer token to create inspections, read findings, apply fixes, re-inspect and download outputs. An OpenAPI document is published.

Does it work on a phone?

It is built mobile first. You can photograph a detail page with the phone camera, upload it, review findings and approve fixes without leaving your phone.

Common errors and what to do

The upload is rejected

Message	Cause	Fix
Unsupported file type	The file is not JPEG, PNG, WebP or GIF, or it is a PDF or PSD export.	Export a flattened raster image and upload again.
File is too large	The file exceeds the marketplace cap shown in step 1.	Re-export at the recommended edge length, or upload it and let the resize fix run.
Image is too small	The shorter edge is under the marketplace minimum.	Re-export from the source file. Upscaling a small file does not add detail and still fails the quality check.
The upload never finishes	A very large batch on a slow connection.	Upload in smaller batches. The wizard keeps the images you already added.

The inspection stays in progress

A normal run finishes in a few seconds. If the status has not moved after a minute, refresh the page — the status is polled, and a broken poll leaves a stale screen even though the job finished.

Status failed: the job stopped with an error. Open it to read the reason, then create a new inspection with the same files.
Status queued for a long time: the run never started. Press Re-inspect to start a fresh round.
No findings at all on a job with images: check that the images actually attached — the summary counts assets.

The results do not look right

Symptom	Likely cause
Score is 0 but only a few issues are listed	Critical issues cost 15 points each; seven of them reach zero on their own.
A rule fired that does not apply to my product	The product category was not set, or was set to a less regulated one. Dispute the finding or run again with the right category.
The same issue is reported on every image	It is a per-asset check such as format or metadata. One fix action repairs all of them at once.
An issue I fixed is still listed	You are looking at an earlier round. Check the round number on the header, and re-inspect if you edited files outside Dodam AI.

Downloads fail

A link that returns an error has expired. Reload the results page to mint a fresh signed link.
A ZIP that will not open usually means the download was interrupted. Compare the file size against the value shown next to the button and download again.
Korean characters can be dropped from the downloaded ZIP file name by some browsers. The contents are unaffected — rename the archive after saving.

API calls are rejected

1401 — check the header format: Authorization: Bearer dk_live_... with a single space, and confirm the key is not revoked.
2403 — the key is valid but lacks the scope, or the job belongs to another organization. Compare the organization on the API keys screen.
3400 — read the message; it names the field. Unknown product_category and an unavailable country and platform pair are the two most common.
4429 — the monthly quota is used up. Check Settings, then Usage.

Every API response is JSON with a stable error code. Log the code and the timestamp — both are what support needs to trace a request.

Sign-in and access

The confirmation email did not arrive: check spam, then try signing in — an unconfirmed account can request a new link from the sign-in screen.
Signed in but nothing is visible: you may be in the wrong organization. Switch with the organization button in the sidebar.
Buttons are disabled: your role may be viewer. Ask an owner or admin to raise it to member.

Still stuck

Send a message through the contact form with the inspection id, the time it happened and what you expected. You receive a ticket number on screen — quote it in follow-ups.

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