Dodam AI Terms of Service

These Terms set out the rights, obligations and responsibilities of VanillaX Inc. ("the Company") and of users, together with the conditions and procedures for using "Dodam AI" ("the Service"), the cross-border marketplace listing inspection service operated by the Company.

In these Terms the following words have the following meanings.

Service

The online service that inspects the product images and product copy you upload against the rules of the destination country and marketplace you choose, and that provides fix suggestions, automatic fixing, re-inspection and reports.

User

An individual or legal entity that accepts these Terms and uses the Service.

Account

The right to use the Service, created with an email address and a password that identify a user.

Organization

A workspace that one or more accounts belong to and that shares inspection data and usage. Organizations have owner, admin, member and viewer roles.

Uploaded content

Images, product titles, key features, descriptions and any other material you enter into or send to the Service.

Inspection

The process that checks uploaded content across five categories — spec, expression, rights, required information and quality — and produces a score, a verdict (pass, needs fix or fail) and a list of findings.

Automatic fixing

The feature that applies image spec corrections, wording replacements and similar changes for the findings you have approved.

Outputs

The inspection report, the fixed image and text files, and the archive that bundles them.

API

The REST application programming interface through which you can call Service features from your own systems.

API key

The secret string issued per organization that authenticates API calls.

Terms not defined here follow the meaning given by applicable law and by the guidance shown in the Service.

(1) The Company publishes these Terms on the initial screen of the Service and in the site footer so that users can read them easily.

(2) The Company may amend these Terms to the extent that the amendment does not violate the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, the Network Act or other applicable law.

(3) When the Company amends these Terms it announces the effective date and the reason inside the Service and by email to the registered address at least 7 days before the effective date. For changes that are unfavourable or material to users, the announcement is made at least 30 days in advance and shows the previous and new wording side by side.

(4) A user who receives the notice under paragraph (3) and does not object by the day before the effective date is deemed to have accepted the amendment. A user who does not accept it may terminate the agreement before that date.

(1) The agreement is formed when a user accepts these Terms and the Privacy Policy, applies for an account, and the Company accepts that application.

(2) The Company may refuse an application, or terminate the agreement afterwards, in any of the following cases.

1. 1.The applicant used another person's name or email address without authority.
2. 2.The application contains false information.
3. 3.The applicant previously had an agreement terminated for breach of these Terms.
4. 4.The application is clearly intended to disrupt the Service or to cause technical interference.
5. 5.The applicant is under 14 years of age.

(3) The Service is designed for business use by sole traders, companies and their staff. People under 14 may not register.

(1) A user holds one account per email address.

(2) You are responsible for keeping your account and password safe, and you may not transfer, lend or share them.

(3) If you learn that your account has been compromised or is being used by someone else, tell the Company immediately and follow its instructions. The Company is not liable for loss caused by a failure to do so.

(4) Organization owners and admins may invite members and change roles, and they share user responsibility for what the accounts in their organization do.

(1) The Company provides the following.

1. 1.Inspection: checks uploaded content against the destination country and marketplace you choose, across spec, expression, rights, required information and quality, and returns a score, a verdict, and for each finding its evidence, severity and suggested fix.
2. 2.Automatic fixing: for findings you approve, applies aspect-ratio correction, background handling, format conversion, compression, metadata stripping, replacement of prohibited wording and insertion of required information.
3. 3.Re-inspection: inspects the fixed result again as a new round so you can confirm the improvement.
4. 4.Outputs: lets you download the inspection report and the final images and text.
5. 5.API: lets you create inspections, read results, apply fixes, re-inspect and download outputs with an organization API key. Detailed conditions are set out in the separate API Terms.
6. 6.Usage and access management: lets you manage monthly usage, member roles and API keys for your organization.

(2) The inspection engine is rule-based, enriched where useful by generative AI (Google Gemini). Whether AI enrichment ran is shown on the result screen and in the API response.

(3) The Company may change inspection rules and the composition of the Service as marketplace rules change or as the product improves. Completed inspections are preserved as results produced under the rules in force at that time.

(4) The Service is intended to be available 24 hours a day, all year round, except where Article 14 applies.

(1) The Service has a free plan and paid plans. The free plan includes a set number of inspections per organization each month; the allowance and the conditions of each plan are shown in the Service under Settings › Usage.

(2) Prices and per-unit rates for paid plans follow {{유료요금표}}. The Company will publish the price table in the Service and give notice under Article 3(3) before any paid billing begins.

(3) Once the free allowance is used up, further inspection requests in that month may be refused. API calls beyond the allowance return an error code.

(4) Payment, billing cycles, mid-term cancellation and refunds are governed by the separate Refund and Cancellation Policy, which forms part of these Terms.

(1) You must not do any of the following.

1. 1.Upload images or text that infringe copyright, trade marks, design rights, patents, portrait rights, publicity rights or any other right of a third party.
2. 2.Upload material for which you have not secured the rights (including licences) needed to upload it.
3. 3.Upload child sexual abuse material, unlawfully recorded material or any other content prohibited by law.
4. 4.Upload or enter another person's personal data or credit information without authority.
5. 5.Use the Service to produce false or exaggerated advertising, medicinal efficacy claims or any other labelling or advertising that breaks the law.
6. 6.Reverse engineer, copy or modify the Service, or attempt to extract its source code.
7. 7.Place an excessive load on the Service by automated means, or circumvent access limits.
8. 8.Resell the Service or inspection results, or supply them to third parties for a fee, without the Company's written consent.
9. 9.Damage the reputation of the Company or others, or interfere with their business.

(2) You warrant that you hold the rights needed for the content you upload. If a dispute with a third party arises from your uploaded content, you must resolve it at your own cost and hold the Company harmless.

(3) Do not rely on inspection results alone. Check the current rules of each marketplace and destination country yourself before you publish.

(4) Keep your API keys safe. You are responsible for the usage and the results produced through a leaked key.

(1) The Company complies with applicable law and these Terms and works to keep the Service stable.

(2) The Company protects your personal data in line with the Privacy Policy and does not use your uploaded content beyond what providing the Service requires.

(3) Where the Company accepts that an opinion or complaint you raise is justified, it will act on it and tell you the process and the outcome by email. It will reply with an outcome or a schedule within 7 business days of receipt.

(4) The Company restores the Service without delay once it becomes aware of an outage, and announces significant outages inside the Service.

(1) Intellectual property in the Service, including its software, inspection rules, screen design, trade marks and documentation, belongs to the Company or to the rightful owner.

(2) You may not reproduce, distribute, transmit, publish or create derivative works from anything in paragraph (1) without the Company's prior written consent.

(3) Marketplace logos and trade marks shown in the Service belong to their respective owners. The Company uses them only nominatively, to indicate which marketplaces are supported. This does not imply any partnership, sponsorship or endorsement.

(1) Intellectual property in uploaded content stays with you or the original rights holder. The Company acquires no rights in it.

(2) The Company processes uploaded content only for the following purposes. Any use beyond them requires your separate consent.

1. 1.Running the inspection and producing findings.
2. 2.Applying the automatic fixes you approve and re-inspecting the result.
3. 3.Creating the outputs (report, images, text) and delivering them to you.
4. 4.The minimum inspection needed to handle an outage or to answer your support request.
5. 5.Meeting retention obligations imposed by law.

(3) Rights to use the images and text produced by automatic fixing also belong to you. If the original upload had a defect in title, that defect carries over to the outputs.

(4) The Company does not use your company name, service name or inspection cases for marketing. Where such use is wanted, it will ask for separate written consent first.

(1) The Company does not use uploaded content or inspection results as training, fine-tuning or evaluation data for any AI model.

(2) The Company does not provide or sell uploaded content or inspection results to third parties for AI training.

(3) The Company calls external AI providers' APIs to enrich inspection results, and uses only channels under which the provider does not train on the transmitted data. The providers currently used and the scope of their processing are published in the processor and cross-border transfer tables of the Privacy Policy.

(4) The Company may use finding statistics — aggregate values with no possibility of identification, such as counts per rule code and approval or dismissal ratios — to improve inspection quality. Original images and product copy are not used for this.

(1) The scores, verdicts, findings, fix suggestions and source links the Service provides are advisory material based on public marketplace and country rules that the Company has collected and organised. They are not legal advice.

(2) The Company does not warrant any of the following.

1. 1.That a listing that passes inspection will pass the marketplace's own review.
2. 2.That inspection results match every marketplace's latest policy or internal review criteria.
3. 3.That no risk exists other than the findings reported.
4. 4.That the listing meets every labelling, advertising, certification or licensing requirement of the destination country.
5. 5.That the result of automatic fixing matches your commercial intent or brand expression.

(3) Before you publish, check each marketplace's policy documents and the law of the destination country yourself, and take professional advice where needed.

(4) The Company is not liable beyond the limits in Article 17 for listing rejections, suspended sales, account suspensions, regulatory action or consumer disputes that you experience.

(1) The Company may suspend all or part of the Service in the following cases.

1. 1.Scheduled or unscheduled work such as inspection, replacement or repair of equipment.
2. 2.Causes outside the Company's control, such as power failure, loss of connectivity or an outage at a cloud provider.
3. 3.Force majeure, including natural disaster or national emergency.
4. 4.A surge in usage or an attempted attack that makes normal operation impossible.

(2) Planned suspensions are announced inside the Service at least 24 hours in advance. Emergency suspensions are announced without delay afterwards.

(3) The Company may change or discontinue all or part of the Service where there is good reason. If a paid service is discontinued, the Company gives 30 days' notice and refunds the fees for the remaining period.

(1) You may ask to terminate at any time from the settings screen or by writing to admin@vanillax.co, and the Company will act without delay.

(2) On termination your account, uploaded content and inspection results are destroyed under the procedure in the Privacy Policy. Download anything you need before you terminate.

(3) If you breach Article 8, the Company may ask you to put it right, and may restrict use or terminate the agreement if you do not do so within a reasonable period or if the breach is material.

(4) When the Company restricts use or terminates, it notifies the reason and the grounds by email and gives you an opportunity to respond. Where a breach of law is clear and immediate action is required, notice is given without delay afterwards.

(5) Refunds on termination during a paid period follow the Refund and Cancellation Policy.

(1) If the Company or a user causes loss to the other by breaching these Terms, that party is liable to compensate the loss.

(2) If the Company faces a claim or proceedings from a third party because you breached Article 8, you must indemnify the Company at your own cost and reimburse the costs it incurs, including reasonable legal fees.

(1) The Company is not liable for loss caused by natural disaster, force majeure or your own fault.

(2) The Company is not liable for indirect, special or consequential loss, or for lost profit, including revenue or profit you expected from the Service and decisions you made on the basis of inspection results.

(3) Where the Company is liable, its total liability is limited to the fees you actually paid to the Company in the three months before the loss arose. If you have only ever used the free plan, that limit is KRW 100,000.

(4) Paragraphs (2) and (3) do not apply to loss caused by the Company's wilful misconduct or gross negligence, or to liability that cannot be limited under applicable law.

The Company protects personal data under the Personal Information Protection Act and other applicable law. The categories collected, purposes, retention periods, processors and cross-border transfers are set out in the Privacy Policy, which forms part of these Terms.

(1) The Company notifies you at the email address you registered.

(2) Notices to users generally may be given by posting them on the announcements screen inside the Service for at least 7 days instead of individually. Matters that materially affect your own transactions are always notified individually.

(1) The Company and users will try in good faith to resolve any dispute about the Service by discussion.

(2) You may raise a complaint at admin@vanillax.co, and the Company will handle it under Article 9(3). Disputes about personal data may also be referred to the Personal Information Dispute Mediation Committee.

(3) These Terms and use of the Service are governed by the law of the Republic of Korea.

(4) The Seoul Central District Court has exclusive jurisdiction at first instance over disputes that are not resolved by discussion. A user who is a consumer may instead sue in the court with jurisdiction under the Civil Procedure Act.

(1) These Terms take effect on 2026-09-03.

(2) If any provision is held invalid, the remaining provisions stay in force.

(3) The Refund and Cancellation Policy, the API Terms, the Privacy Policy and the Data Processing Addendum form part of these Terms; where they conflict with these Terms, the individual document prevails.